SHIPPING POLICY

SEHGALL WHOLESALE

Effective Date: June 2026

 

1. SHIPPING OVERVIEW

SEHGALL Wholesale provides flexible shipping options to accommodate the needs of our B2B wholesale customers across India. This Shipping Policy outlines how we process, dispatch, and deliver orders, as well as the various shipping methods available.

 

All orders will be processed and dispatched according to the timeline and method specified in this policy.

 

2. DISPATCH TIMELINE

2.1 Standard Dispatch: 3 Working Days

 

•       All confirmed orders will be dispatched within 3 working days after payment is received and processed

•       This timeline begins from the date payment is confirmed

•       Working days are Monday to Friday, excluding Saturdays, Sundays, and national holidays

•       The 3-day timeline includes order verification, packing, and preparation for dispatch

 

Example: If payment is confirmed on Monday, your order will be dispatched by Thursday (excluding weekends).

 

2.2 Shipping Method Confirmation

After your order is placed and payment is received:

 

•       We will call you within 24 hours of payment confirmation

•       We will confirm the shipping method you prefer

•       Contact will be made via the phone number provided at checkout

•       If you are unavailable, we will attempt to reach you again

 

2.3 Delay in Communication by Customer

IMPORTANT: If you do not respond within a reasonable time regarding your shipping preference:

 

•       Any additional days due to your delayed response will NOT be counted toward our 3-day dispatch guarantee

•       The responsibility for delays is on you, not on SEHGALL Wholesale

•       Once you confirm your shipping method, the 3-day dispatch timeline resumes

•       We recommend responding to our call promptly to avoid order delays

 

EXAMPLE: If we call on Day 1, and you confirm shipping method on Day 4, your order will be dispatched by Day 7 (3 days from Day 4). The delay is your responsibility, not ours.

 

3. AVAILABLE SHIPPING METHODS

SEHGALL Wholesale offers three flexible shipping options:

 

3.1 OPTION 1: COURIER SERVICE

 

Description:

Parcels are shipped via professional courier partners across India (e.g., Delhivery, Blue Dart, FedEx, etc.)

 

Advantages:

•       Door-to-door delivery to your location

•       Online tracking available

•       Insured shipments

•       Suitable for smaller orders or locations outside metro areas

•       Faster delivery for nearby locations

 

Timeline:

Typically 2-7 days depending on destination within India

 

Cost:

Fully paid by customer (prepaid)

Courier charges are calculated based on weight, dimension, and destination

 

3.2 OPTION 2: TRANSPORT / BULK SHIPMENT

 

Description:

Orders are shipped via goods transport or commercial logistics for bulk quantities

 

Advantages:

•       Most cost-effective for large bulk orders

•       Ideal for orders exceeding 100 pieces or 50kg

•       Direct pickup from transport agency at destination

•       Significant cost savings vs. courier

•       Tracking available

 

Timeline:

Typically 3-10 days depending on destination within India

 

Cost:

Fully paid by customer (prepaid)

Transport charges are calculated based on weight, destination, and transport partner rates

 

3.3 OPTION 3: STORE PICKUP

 

Description:

Orders can be picked up directly from our factory/warehouse location

 

Our Location:

SEHGALL Wholesale Factory

1/52 Vishwas Nagar, Delhi-110032

 

Advantages:

•       NO SHIPPING COST - Completely free

•       Fastest option - pickup immediately after dispatch

•       Inspect products before leaving

•       Ideal for Delhi-NCR region customers

•       Direct quality verification

 

Timeline:

Ready for pickup within 3 working days of payment

 

Cost:

FREE - No shipping charges

Customer is responsible for transportation from our facility

 

Pickup Procedure:

•       Contact us to schedule pickup within 3 days of dispatch readiness

•       Bring valid ID and order confirmation

•       Inspect products upon pickup

•       Sign delivery confirmation

•       Business hours: Monday-Sunday, 10:00 AM - 5:00 PM (IST)

 

4. SHIPPING COST - PAID BY CUSTOMER

4.1 Shipping Charges

 

•       ALL SHIPPING COSTS ARE FULLY BORNE BY THE CUSTOMER

•       Shipping charges are separate from product cost

•       Charges are prepaid and non-refundable

•       No hidden charges - all costs disclosed before payment

 

4.2 How Shipping Charges Are Calculated

 

•       Weight of order

•       Dimension of shipment

•       Destination address (pincode/state)

•       Shipping method selected (Courier, Transport, or Pickup)

•       Special handling requirements (if any)

 

4.3 When Shipping Cost is Quoted

 

•       During checkout on our Website

•       Via WhatsApp when ordering via phone

•       Before you confirm and pay for your order

•       You can choose a different shipping method if the cost is too high

 

5. ORDER PROCESSING WORKFLOW

 

Step 1: You place order and make payment

 

Step 2: We verify payment (within 1 hour)

 

Step 3: We call you to confirm shipping method (within 24 hours)

 

Step 4: You confirm preferred shipping method (Courier/Transport/Pickup)

 

Step 5: Order dispatched within 3 working days of shipping confirmation

 

Step 6: Tracking details sent via WhatsApp/email

 

Step 7: Order delivered/pickup completed

 

6. PACKING & HANDLING

6.1 Quality Packing

 

•       All products are professionally packed to prevent damage

•       Products are inspected before packing

•       Protective materials used based on order size

•       Packing list included with shipment

 

6.2 Packing Standards

•       Strong corrugated boxes

•       Tissue/kraft paper wrapping

•       Foam/bubble wrap for fragile items

•       Clear labeling and order details

 

7. DELIVERY TIMELINES

7.1 Courier Delivery Timeline

 

•       Delhi/NCR: 1-2 days

•       Major Cities (Mumbai, Bangalore, Hyderabad, Chennai, Kolkata): 2-4 days

•       Other Metro Areas: 3-5 days

•       Tier-2 Cities: 4-6 days

•       Remote Areas: 5-7 days

 

7.2 Transport/Bulk Shipment Timeline

 

•       Delhi/NCR: 2-3 days

•       Nearby States: 3-5 days

•       Pan-India: 5-10 days

•       Times may vary based on transport partner schedule

 

7.3 Store Pickup Timeline

 

•       Ready within 3 working days of payment

•       Pickup must happen within 7 days of readiness

•       Extended storage available on request

 

8. TRACKING & UPDATES

 

•       Tracking ID/AWB provided for Courier and Transport shipments

•       Real-time tracking available on courier partner websites

•       WhatsApp/email updates sent after dispatch

•       Delivery confirmation sent once order arrives

•       SMS/WhatsApp alerts on dispatch and delivery

 

9. SHIPPING DURING HOLIDAYS

 

•       National holidays extend dispatch timeline

•       Example: If order placed before Diwali, dispatch may be within 3 working days after holiday

•       Festive season orders may take longer due to high volume

•       We will communicate delays via WhatsApp

 

10. RESPONSIBILITY & LIABILITY

10.1 Our Responsibility

 

•       Dispatch order on time

•       Professional packing

•       Provide correct tracking information

•       Respond to inquiries promptly

 

10.2 Logistics Partner Responsibility

 

•       Deliver on time

•       Handle packages safely

•       Provide tracking updates

•       Resolve delivery issues

 

SEHGALL Wholesale is NOT responsible for delays or damage caused by logistics partners. Such claims must be filed with the courier/transport company directly.

 

10.3 Customer Responsibility

 

•       Provide correct shipping address

•       Respond to calls regarding shipping method selection

•       Accept delivery within reasonable timeframe

•       Inspect products upon receipt

•       Report damage/defects within 48 hours

 

11. DAMAGED GOODS IN TRANSIT

 

•       If products arrive damaged:

 

•       1. Report within 24 hours of receipt

•       2. Provide photographic evidence of damage

•       3. Keep original packaging

•       4. Submit claim with tracking number

•       5. SEHGALL will file claim with logistics partner

•       6. Refund/replacement issued once claim is settled

12. LOST PACKAGES

If a package is lost in transit:

 

•       Report to SEHGALL within 5 working days

•       Provide tracking number and order details

•       We will file claim with logistics partner

•       Compensation (if available) will be provided by logistics company

•       We will assist in claim filing but are not liable for the loss

13. ADDRESS CHANGES

Before Dispatch:

 

•       Address changes allowed within 24 hours of order placement

•       Contact us via WhatsApp immediately

•       No additional cost if address change is within shipping coverage

 

After Dispatch:

 

•       Changes may not be possible if already with logistics partner

•       Additional diversion charges may apply

•       Contact courier/transport immediately with tracking number

14. CONTACT FOR SHIPPING SUPPORT

For any shipping-related queries or issues:

 

SEHGALL WHOLESALE

Address: 1/52 Vishwas Nagar, Delhi-110032, India

Email: SEHGALLWHOLESALE@GMAIL.COM

Phone: +91-9625930259

WhatsApp: +91-9625930259 (Preferred for quick response)

Website: www.sehgall.in

Business Hours: Monday-Sunday, 10:00 AM - 5:00 PM (IST)

15. ACKNOWLEDGMENT

By placing an order with SEHGALL Wholesale, you acknowledge that:

•       You have read and understood this Shipping Policy

•       You accept all terms and conditions

•       You will respond to shipping method confirmation calls promptly

•       You understand all shipping costs are prepaid

•       You agree to the 3 working days dispatch timeline

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Last Updated: June 2026

For complete details, also review our Privacy Policy, Return & Refund Policy, and Terms of Service.