Refund policy

RETURN AND REFUND POLICY

SEHGALL WHOLESALE

Effective Date: June 2026

1. Policy Overview

SEHGALL Wholesale is a B2B wholesale manufacturer and supplier of women's western wear. Our Return and Refund Policy is designed to clearly outline the terms and conditions under which orders are final and non-refundable. This policy applies to all bulk orders placed through our website (www.sehgall.in), WhatsApp, email, and direct communication.

2. NO RETURN & NO REFUND POLICY

ALL ORDERS PLACED WITH SEHGALL WHOLESALE ARE FINAL AND NON-REFUNDABLE.

Once an order is placed and confirmed:

• No returns will be accepted under any circumstance

• No refunds will be issued for any reason

• No exchanges will be provided

• No cancellations will be allowed once payment is received

This is a fixed policy for all B2B wholesale customers and cannot be waived or modified under any circumstances.

3. ORDER CONFIRMATION & PAYMENT

Before placing an order, customers must:

• Verify all product details (name, style, color, size, quantity)

• Check minimum order quantity (MOQ) requirements (minimum 8 pieces per style)

• Confirm pricing and total order value

• Verify shipping address and contact information

• Review and accept all terms of this Return and Refund Policy

Once payment is confirmed and processed, the order is final. No modifications, cancellations, or refunds are possible.

4. PAYMENT TERMS

• We accept payments via UPI, bank transfers, and secure payment gateways

• Payment must be made in full before processing the order

• Once payment is received, the order is locked and cannot be cancelled

• All transactions are prepaid and non-refundable

5. DISPATCH & DELIVERY TIMELINE

• Processing Time: All confirmed orders will be dispatched within 3 working days

• Shipping: Once dispatched, delivery timelines depend on your location within India

• Tracking: You will receive shipping details and tracking information via email/WhatsApp

• Delays: In rare cases of logistical issues, please contact us for updates

Note: The 3 working days timeline excludes Saturdays, Sundays, and national holidays. Weekends and holidays are not counted as working days.

6. DAMAGED OR DEFECTIVE PRODUCTS

While we maintain strict quality control, in the rare event that products arrive damaged or defective:

• You must report the damage/defect within 48 hours of delivery

• Provide photographic evidence of the damage/defect

• Submit complaint via WhatsApp (+91-9625930259) or email (SEHGALLWHOLESALE@GMAIL.COM)

• We will investigate and provide replacement at no additional cost or issue a full refund

• Claims not reported within 48 hours will not be entertained

Note: Damage claims must be genuine manufacturing or packaging defects. Damage caused by improper handling during shipping or storage by the buyer is not covered.

7. QUALITY ASSURANCE

SEHGALL Wholesale maintains high quality standards:

• All products are manufactured under strict quality control

• Products are inspected before dispatch

• We stand behind our workmanship and material quality

• We encourage customers to review product images and descriptions carefully before ordering

8. ORDER CANCELLATION

Order Cancellation Policy:

• Cancellation Before Payment: You may cancel your order before making payment

• Cancellation After Payment: No cancellations are allowed once payment is received and processed

• Accidental Payment: If you have made a payment in error, contact us immediately at SEHGALLWHOLESALE@GMAIL.COM or +91-9625930259 within 24 hours. We will review on a case-by-case basis

9. NON-ACCEPTANCE OF DELIVERY

If you refuse to accept delivery or are unable to receive the order:

• The products will be returned to our facility

• Return shipping charges will be deducted from your payment

• Any refund will be issued after deducting shipping costs

• This is not considered a standard return; charges will apply

10. LOSS OR THEFT IN TRANSIT

SEHGALL Wholesale uses reliable logistics partners to ship orders. However:

• If a package is lost during shipping, contact us with tracking details within 5 working days

• We will file a claim with the logistics partner

• Compensation, if any, will be determined by the logistics partner's insurance

• This is NOT a refund; it is a logistics claim

11. FINAL SALE ITEMS

All products sold by SEHGALL Wholesale are considered FINAL SALE items. This means:

• No returns, exchanges, or refunds for any reason

• Once received, products cannot be sent back

• Changes in mind, wrong size, wrong color, or preference do not qualify for refunds

• This applies to all products regardless of price or order quantity

12. HOW TO AVOID ISSUES

To ensure a smooth transaction, we recommend:

• Review all product details, sizes, colors, and specifications carefully before ordering

• Request samples or clarification if unsure about a product

• Verify your shipping address multiple times before payment

• Contact us via WhatsApp (+91-9625930259) with any questions before placing an order

• Keep all order confirmation and tracking details for your records

13. CONTACT INFORMATION

For inquiries, complaints, or to report damaged products:

SEHGALL WHOLESALE

Address: 1/52 Vishwas Nagar, Delhi-110032, India

Email: SEHGALLWHOLESALE@GMAIL.COM

Phone: +91-9625930259

WhatsApp: +91-9625930259 (Preferred for quick response)

Website: www.sehgall.in

Business Hours: Monday-Sunday, 10:00 AM - 5:00 PM (IST)

14. LEGAL COMPLIANCE

This Return and Refund Policy is compliant with:

• Consumer Protection Act, 2019

• GST (Goods and Services Tax) regulations

• E-commerce guidelines of India

• Digital Personal Data Protection Act, 2023

We maintain the right to refuse service to customers who violate this policy or engage in fraudulent activities.

15. CHANGES TO THIS POLICY

SEHGALL Wholesale reserves the right to modify this Return and Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of the updated policy. It is your responsibility to review this policy periodically for updates.